Frequently Asked Questions about Property Tax Matters (excluding properties solely owned by individuals)

You can do so by clicking the “Request Duplicate Paper Return” button in the screen of Property Tax Matters – Tax Position – Return under outstanding tax return(s) section.  You will be directed to a webpage for requesting a duplicate property tax return (BIR57 or BIR58).  After submitting the request, the return will be sent to the postal address of the property tax file by post within 4 working days.

You can view only those tax returns filed through the Internet within the last 6 years.

The status of tax return filing will be instantly updated if the return is filed through the Internet. Otherwise, it will take a longer time for the status to be updated.

Your eTAX Account shows details of assessments issued within the last 3 years with issue dates on or after 21 July 2025. You can view such notices of assessment in the Tax Position Section. For other assessments, you can request duplicate notices by using the “Make a Request / Reply” function.

You will receive notices and documents in the form of electronic record after you have registered for an eTAX Account. If necessary, you may change your selection in the File Profile of your eTAX Account under Property Tax Matters. Please note that it will generally take 1 working day for the change to become effective.

Please note that payment receipts will be sent to your Inbox of the Message Box irrespective of your preference for electronic notices. However, no paper or electronic payment receipts will be issued to you if your eTAX Account is closed.

If your case meets the criteria specified by the Commissioner, you can file the return electronically. An extension of 2 weeks for filing will be given automatically. Please read Electronic Filing of Property Tax Return (BIR57) for more information about electronic filing. 

Yes, you can do so by clicking the [Save and Quit] button to save a partially completed return, which will be retained for one month.

You can sign your tax return with your eTAX - Individual Tax Portal (ITP) Password, MyGovHK Password (Note), recognized digital certificate or “iAM Smart+” account.

(Note: only applicable for cases login via MyGovHK Account using MyGovHK Username and Password)

Immediately after a tax return has been successfully filed electronically, an acknowledgement will be provided on the screen. You can also view details of the return under Tax Return in the Property Tax Matters - Tax Position Section.

If you are an eTAX user, you may submit your notification through the 'Return Supplement' service under 'Tax Matters > Property Tax (with 2 or more owners) or Property Tax > Make a Request / Reply'.  Alternatively, you can submit a duly signed written notice to the Commissioner with particulars including your name, file number, the relevant year of assessment and details of amendments or supplement .  You should not use a paper Tax Return for this purpose.

Yes.  Please refer to our eTAX Security Statement.

eTAX Security Statement

The Tax Position - Payment shows tax bills related to Property Tax (excluding properties solely owned by individuals).  It does not include tax bills for years of assessment prior to 1993/94, tax bills covered by Proof of Debt in bankruptcy cases and demands for amounts of a non-tax nature such as court fees and judgment interest.

It generally takes 2 working days for the Inland Revenue Department (IRD) to receive the payment and update our record.

ITP Account holders can request a Confirmation of Payment through eTAX for any tax bill from the year of assessment 1993/94 onwards.  Letter of confirmation of payment may not be available if payment was made over 7 years ago.

You can do so by clicking the “Obtain Payment Confirmation” button on the screen of Payment under the Tax Position section of Property Tax Matters, and following the procedures shown on the screens.

In general, an electronic confirmation letter will be instantly sent to the Inbox of the Message Box of your eTAX - ITP Account.  For requests that cannot be processed instantly by the system, replies will be made by the IRD within 7 working days after receipt of the request.

In order to print the document in full, you can select "Shrink to Printable Area" (for "Page Scaling" under "Page Handling") or "Shrink oversized pages" (for "Size" options under "Page Sizing & Handling") in Adobe Reader's "Print" dialogue box, depending on the version of Adobe Reader you are using.  The "Shrink to Printable Area" option or "Shrink oversized pages" option, once selected, will remain the default option until further change.

For Property Tax matters, ITP and eTAX – Business Tax Portal (BTP) Account holders will receive e-Receipt for payments made by post or through electronic media for property tax (excluding properties solely owned by individuals).

No, e-receipts will only be issued in respect of tax paid by post or through electronic media.

You can do so by clicking the relevant "View" button at the screen of Message of "e-Receipt of Tax Payment" under the Inbox of the Message Box section of your eTAX – ITP or BTP Account.

It generally takes 2 working days after receipt of payment for the IRD to send the e-Receipt to the Inbox of the Message Box section of your eTAX - ITP or BTP Account.  If you have provided your email address and selected to receive email, the IRD will send you an email advising you to read the e-Receipt message.

Please see

http://www.gov.hk/en/residents/taxes/etax/faq/faq_about_etax_technical.htm#q10

Only eTAX - ITP and BTP Account holders may receive e-Receipts.

Alert Messages for tax payment are sent to your eTAX Account about 1 week before the relevant due dates for payment.  In addition, if you have provided your private email address and selected to receive email, the IRD will send you an email advising you to read the alert message.